Gambit | Fulfillment Center | Order Fulfillment Services
Fulfillment Center | Order Fulfillment Services
Subscription boxes are booming, and Gambit is helping many successful subscription box companies increase their bottom line by saving them money on their shipping, packaging, and kitting. After working with nearly 100 subscription box companies, Gambit knows the ins and outs of the business and can eliminate your shipping headaches.
Magaya is a system allows you to monitor your orders and forecast inventory levels in real time from anywhere in the world. Plus, our numerous marketplace and platform integrations enable you to sell individual products to customers who loved receiving them in your box.
Before we bring you on board, we’ll either have a detailed phone conversation with you or an in-person meeting to learn more about your business. We work with countless subscription model businesses and are always open to sharing the things we have found work best for our portfolio of customers. We’ll cover topics related to surplus inventory management, shipping options and more.
Magaya is a single platform for visibility and tracking for freight from any device at any time.
A key difference between Gambit and other fulfillment companies is the level of customer service that we maintain. Your dedicated Engineer will walk you through the software features and fulfillment processes to ensure you have full control over your account.
We have developed an easy to follow timeline for each step in the process to ensure everything is received in time to meet your shipping date. Essentially, you will create a receiving in your account, so we have an idea of when the products will arrive at our warehouse to start assembling boxes. Once your boxes are shipped you’ll be able to track how much inventory remains and develop a plan for surplus inventory.
Once we have all of your product in stock, we’ll double check that the inventory levels meet the volume of orders. You’ll receive three photos the day before we assemble boxes: One of all the products laid, another of the products presented in the box, and one more photo of the box closed. Once approved, full assembly will begin in time to meet your ship date. You’ll be able to track everything through your account in Magaya.
Once your orders have been shipped, Magaya software will alert and confirm each order has been sent to your customer or if it was undeliverable. Plus, a shipping confirmation email will be sent to the customer.
Pick & Pack
Besides taking advantage of an automated order fulfillment system to ensure efficient and accurate picking & packing, we have the bandwidth to fulfill 1 to 5,000 orders each day. We don’t believe in charging for unused services, so with Gambit you’ll only pay for what you use. If you only ship 1 product that month, you’ll only pay a pick and pack fee for 1 product. It’s that simple.
Cost-Effective & Flexible Shipping
Our extensive background and professional network within the shipping industry enable us to provide “Best in Class” service via the world’s most reliable carriers while offering superior rates. Gambit receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you and your customers. This gives you complete control over your shipping costs and peace of mind that your products will always be delivered on time.
Returns Management
Returns and exchanges happen with varying frequency depending upon the nature of your business. To keep customer satisfaction high, you need to be able to manage returns efficiently and hassle-free. That’s where our fulfillment process comes in handy. We’ve developed multiple procedures for managing returns to ensure that they’re neither time-consuming nor costly, but they’re also always satisfactory to you and your customers.
Dedicated Happiness Engineer
Each and every Gambit customer will be assigned a dedicated Engineer to welcome them from the start and will always be there to answer any questions or concerns regarding their account. All of our Engineers go through a comprehensive training process designed to turn them into shipping experts, so no question is too big or too small for their expert advice.
Custom Packing Procedures
Gambit offers custom packing procedures that encompass an array of needs. You may be aggregating products from outside vendors, or maybe you need to strip away the bulk packing the product arrives in. We’ll remove any unnecessary wrapping or packaging as well as repack if necessary while we kit your boxes. Occasionally we’ll receive products that need to be modified, but don’t worry. A lot of larger fulfillment companies focus on turnaround and lose the flexibility that a growing eCommerce business needs.